Shipping and return policies for The Neutrinos

Shipping Info
All products are shipped First Class Postage via Royal Mail within 5 working days after placing your order, however should there be a problem with

completing your order due to supply or some other reason, we will notify you by email of the delay and give you the option to cancel.

Products will be delivered to the address provided by you.

Wetnurse Records January 2013
Return Policy
We hope that all of our customers are pleased with their purchases, but if any product we deliver is not what you ordered or is defective or damaged, please let us know as soon as possible and we will provide a refund or replacement.

You have the right to cancel within seven days of your contract with us, or seven days of receipt of the goods (whichever is the longer).

If you wish to return any item(s) from your order please attach a note detailing your reasons for return, and send the package back to us. Once we receive the item(s), we will issue a refund or replacement as appropriate plus the cost of any postage charges paid by you to return the item in question.

For any item(s) which are defective, damaged or sent in error by us, we will refund the cost of the item(s) plus the cost of any postage charges paid by you as part of your initial order, or if you require a replacement we will send this to you as soon as possible.

Please note that items must be returned within 28 days of receipt in order for them to qualify for a refund.

Wetnurse Records January 2013